Thank you for choosing LivSport9 for your cap purchases. We are dedicated to ensuring your satisfaction, and to make your return and refund experience as smooth as possible, we’ve outlined the following guidelines:
14-Day Return Policy
At LivSport9 , we offer a 14-day return period, allowing you to request a return within 14 days of receiving your caps. To be eligible for a return, the product must be in new, unused condition, with all original tags and packaging intact.
How to Initiate a Return
To start a return, please contact us via email at [email protected]. Our team will provide you with a return authorization and detailed instructions for sending the item back to us. Please note that returns without prior approval will not be accepted.
Return Shipping Labels
- For Defective Products: We will provide a prepaid return label.
- For Non-Defective Returns (Customer Remorse): Customers are responsible for return shipping costs.
Return Period
You have 14 days from the date of receiving your caps to initiate a return.
Product Condition for Returns
We accept returns for products that are in new, unused condition, with all original tags and packaging.
Restocking Fees
LivSport9 does not charge any restocking fees for returns.
Return Shipping Costs
- For Defective Products: LivSport9 covers the cost of return shipping.
- For Non-Defective Returns (Customer Remorse): The customer is responsible for return shipping costs.
Damaged, Incorrect, or Defective Products
Please inspect your caps carefully upon receiving them. If you notice any damage, inaccuracies, or defects, notify us promptly via email at [email protected]. We will work with you to resolve the issue quickly.
Exchanges
We offer exchanges for damaged, incorrect, or defective items. If you need to exchange a product, please contact us for assistance.
Restoration Fees
No restoration fees will be applied to your returns.
Refunds
Once we receive and inspect your returned caps, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method. Please note that the timing of the refund depends on your bank or credit card issuer’s policies.
CONTACT INFORMATION:
Trade name: LivSport9
Phone number: +31 970 1055 9831
Email: [email protected]
Physical address: Zlotylaan 22, Amsterdam 1060 SJ, Netherlands